Terms & Conditions

1. INTRODUCTION

These Terms & Conditions, Waiver of Liability and Code of Conduct (“Agreement”) govern participation in all programs, services, activities, events, camps, assessments, competitions, transportation services and related activities offered by Flying Roses Sport Coaching Services (“the Academy”).

By enrolling, registering, making payment, attending a trial session, participating in any Academy activity, or otherwise accepting Academy services, the participant and/or their parent or legal guardian agree to be bound by this Agreement.

Where the participant is under eighteen (18) years of age, the parent or legal guardian confirms that they have full legal authority to accept this Agreement on behalf of the participant.

2. ENROLLMENT & ELIGIBILITY

The Academy reserves the right to accept, refuse, suspend, terminate, renew, or decline enrollment at its sole discretion.

The Academy may require proof of age, identity, medical fitness, residency, guardianship, or any other documentation reasonably required.

Enrollment is not guaranteed until all required forms, declarations, and fees have been completed and approved.

3. TRIAL CLASSES

Trial Session Eligibility

Trial sessions are offered at the sole discretion of the Academy and are subject to availability, capacity, scheduling, participant suitability, and Academy approval.

The Academy reserves the right to approve, reject, limit, reschedule, cancel, or discontinue any trial session without obligation or explanation.

One-Time Trial Policy

Unless otherwise approved in writing by the Academy, each participant shall be entitled to one (1) trial session only.

The Academy reserves the right to refuse repeated trial requests or multiple trial sessions for the same participant.

Trial Booking & Attendance

Trial sessions must be booked in advance through the Academy's approved communication channels.

Failure to attend a confirmed trial session without prior notice may result in forfeiture of the trial opportunity and may require advance payment for any future booking.

The Academy reserves the right to cancel or reschedule trial sessions due to operational, safety, staffing, venue, or scheduling requirements.

Applicability of Academy Policies

All trial participants and their parents or guardians shall be subject to the provisions of these Terms & Conditions, Waiver of Liability and Code of Conduct, including but not limited to health declarations, liability waivers, communication policies, photography and media policies, privacy requirements, safeguarding measures, safety standards, and conduct requirements.

Participation in a trial session constitutes acceptance of this Agreement.

Trial Evaluation & Placement

The Academy reserves the right to assess participants during trial sessions and determine their suitability, class placement, level assignment, training schedule, coach allocation, development pathway, and eligibility for enrollment.

Any recommendations made during or following a trial session are subject to further assessment and may be modified at the Academy's discretion.

No Guarantee of Enrollment

Participation in a trial session does not guarantee enrollment, class placement, coach assignment, discounts, promotions, competition participation, future acceptance, or availability of places within any Academy program.

The Academy reserves the right to refuse enrollment following a trial session where it considers such refusal to be in the best interests of the participant, other participants, staff, or the Academy.

Promotional Offers Following Trial Sessions

Any discounts, promotions, special pricing arrangements, enrollment incentives, or offers communicated during or following a trial session shall be subject to eligibility requirements, availability, deadlines, written confirmation, and Academy approval.

No verbal statement made during a trial session shall constitute a binding offer or commitment by the Academy.

Photography, Recording & Observation During Trial Sessions

Trial participants and accompanying parents or guardians shall comply with all Academy policies relating to photography, recording, observation, privacy, safeguarding, and communications.

The Academy reserves the right to restrict observation, recording, photography, or access to training areas where necessary for operational, safeguarding, privacy, safety, or educational purposes.

4. HEALTH, MEDICAL DECLARATION & EMERGENCY TREATMENT

The participant and/or parent/guardian confirms that all relevant medical conditions, injuries, disabilities, allergies, medications, and health concerns have been fully disclosed to the Academy.

The Academy may require medical clearance before permitting participation.

The Academy reserves the right to restrict or suspend participation where health or safety concerns exist.

The participant acknowledges that sports activities involve physical exertion and inherent risks.

The Academy may administer basic first aid when necessary.

In emergency situations, the Academy may contact emergency services, hospitals, medical professionals, and emergency contacts as deemed necessary.

Any medical expenses, ambulance fees, hospital charges, medication costs, treatment expenses, insurance deductibles, or related costs shall remain the sole responsibility of the participant or parent/guardian.

5. ASSUMPTION OF RISK, LIABILITY WAIVER & INDEMNITY

The participant acknowledges and accepts that participation in sports, fitness, gymnastics, martial arts, camps, competitions, transportation services, travel activities, and related programs involves inherent risks including injury, illness, disability, property damage, or death.

Participation is entirely voluntary.

The Academy does not guarantee freedom from injury.

To the maximum extent permitted by applicable law, the participant and/or parent/guardian releases and discharges the Academy, its owners, directors, employees, coaches, contractors, volunteers, representatives, venues, partners, and affiliates from any claims, demands, liabilities, losses, damages, expenses, or actions arising from participation except where directly caused by the Academy’s gross negligence or willful misconduct.

The participant and/or parent/guardian agrees to indemnify and hold harmless the Academy against any claims arising from their actions, conduct, participation, or breach of this Agreement.

6. CODE OF CONDUCT

The Academy is committed to providing a safe, respectful, professional, and positive environment for all participants, parents, guardians, visitors, coaches, staff members, volunteers, and spectators.

All persons attending, participating in, or engaging with Academy activities shall comply with this Code of Conduct.

Respectful Conduct

Participants, parents, guardians, visitors, spectators, coaches, and staff shall treat one another with respect, courtesy, professionalism, and consideration at all times.

All persons shall contribute to maintaining a safe, positive, inclusive, and supportive environment that promotes participant development, wellbeing, and enjoyment.

Prohibited Conduct

The following conduct is prohibited:

Bullying, harassment, intimidation, discrimination, abuse, threats, or misconduct.

Verbal, written, physical, emotional, or online abuse.

Aggressive, disruptive, inappropriate, or offensive behavior.

Use of inappropriate language, gestures, or conduct.

Conduct that endangers the safety, wellbeing, or dignity of any participant, parent, coach, staff member, volunteer, or visitor.

Conduct that interferes with Academy operations, activities, events, competitions, assessments, camps, or training sessions.

Parent Interference & Coaching Authority

The Academy's coaches and technical staff are solely responsible for determining training methods, coaching decisions, technical instruction, class placement, participant progression, competition participation, assessments, team selection, and athlete development pathways.

Parents, guardians, visitors, and spectators shall not interfere with coaching decisions, technical instruction, training activities, assessments, competitions, disciplinary decisions, participant evaluations, or Academy operations.

Parents shall not instruct, coach, direct, criticize, question, or otherwise interfere with participants or coaches during Academy activities.

Communication Standards

All concerns, complaints, suggestions, feedback, requests, and operational matters shall be communicated respectfully through the Academy's official communication channels.

Participants, parents, guardians, visitors, and spectators shall not engage in abusive, threatening, offensive, harassing, or inappropriate communications with Academy personnel, participants, or other parents.

The Academy reserves the right to determine the appropriate communication channel and escalation process for any concern or complaint.

Access to Training Areas, Observation & Parent Conduct During Sessions

To maintain a safe, professional, and effective training environment, the Academy reserves the right to regulate access to training areas, athlete preparation areas, competition areas, staff areas, and other operational spaces.

Parents, guardians, visitors, and spectators shall only enter training areas or restricted Academy spaces with prior authorization from the Academy and must comply with all Academy instructions relating to access, movement, seating arrangements, observation, photography, recording, safeguarding, and conduct.

The Academy reserves the right to determine whether parent observation is permitted and may limit, supervise, restrict, or prohibit observation where it reasonably believes such observation may interfere with participant development, coaching effectiveness, safeguarding requirements, privacy, safety, discipline, or Academy operations.

Parents, guardians, visitors, and spectators shall not interrupt, distract, question, coach, criticize, or otherwise interfere with participants, coaches, officials, staff members, or Academy activities during training sessions, assessments, competitions, performances, camps, events, or other Academy programs.

Compliance with Academy Policies

Participants, parents, guardians, visitors, and spectators shall comply with all Academy policies, procedures, safety requirements, instructions, participation requirements, event rules, venue regulations, and operational guidelines issued by the Academy from time to time.

Failure to comply with Academy policies may result in disciplinary action.

Disciplinary Action

Where the Academy reasonably believes that a person has breached this Code of Conduct, it may take any action deemed appropriate, including:

Verbal or written warnings.

Restriction of observation privileges.

Removal from training sessions, events, competitions, camps, or Academy facilities.

Suspension of participation.

Suspension of services.

Restriction of access to Academy communication channels.

Termination of enrollment without refund.

Refusal of future services or enrollment.

Legal action where appropriate.

The Academy's decisions regarding disciplinary matters shall be final.

The Academy reserves the right to determine the appropriate disciplinary action based on the nature, severity, frequency, impact, and circumstances of the conduct in question.

The Academy shall not be required to apply disciplinary measures in any particular order and may, at its sole discretion, bypass intermediate measures and impose any disciplinary action it considers appropriate, including immediate suspension, removal, termination of enrollment, refusal of future services, or legal action where warranted.

Nothing in this Agreement shall require the Academy to provide prior warnings before taking disciplinary action.

7. COMMUNICATION POLICY & COACH INTERACTION

All administrative matters including fees, schedules, attendance, competitions, assessments, complaints, concerns, credits, refunds, policies, and enrollment matters must be communicated through official Academy channels.

Coaches are not authorized to approve:

Discounts

Refunds

Credits

Schedule changes

Competition selections

Policy exceptions

Commercial commitments

Parents and participants shall not engage in private communications with coaches regarding Academy business through personal communication channels unless expressly authorized by the Academy.

Any communication outside official Academy channels shall not be binding upon the Academy.

Parents shall not interrupt, instruct, criticize, coach, question, or interfere with coaches during training sessions.

Meetings with coaches may only be arranged through the Academy.

The Academy reserves the right to require an administrative representative to attend any meeting involving a coach and a parent.

Direct one-to-one communication between coaches and minor participants outside Academy-supervised channels is prohibited unless a parent or guardian is included.

8. TRAINING, ATTENDANCE, PROGRESSION & CLASS PLACEMENT

Participants are expected to attend sessions regularly and punctually.

The Academy reserves the right to determine and modify:

Training groups

Class levels

Training hours

Competition categories

Development pathways

Promotion eligibility

based on technical ability, attendance, behavior, performance, safety considerations, and coaching assessment.

The Academy makes no guarantee regarding:

Athletic progression

Skill development

Competition results

Rankings

Scholarships

Awards

Promotions

Belt advancement

Team selection

9. COMPETITIONS, ASSESSMENTS, CAMPS & EXTERNAL ACTIVITIES

Participation in competitions, assessments, camps, workshops, exhibitions, performances, showcases, master classes, seasonal camps, international camps, overseas trips, federation activities, and special events is voluntary and subject to Academy approval.

Selection shall be determined solely by the Academy and coaching team based on attendance, technical readiness, discipline, safety, performance, and program requirements.

Participation is not guaranteed.

Competition fees, federation fees, licensing fees, registration fees, travel costs, accommodation costs, visa fees, transportation costs, insurance costs, uniforms, costumes, equipment, meals, and related expenses are separate from training fees unless expressly stated otherwise.

The Academy may issue event-specific participation agreements which shall prevail over this Agreement in relation to the relevant event.

10. TRANSPORTATION SERVICES

Transportation services are optional and may be offered separately from training programs.

Parents remain responsible for ensuring accurate pickup and drop-off information.

The Academy shall not be responsible for delays caused by traffic, weather conditions, road closures, accidents, governmental restrictions, force majeure events, or circumstances beyond its control.

The Academy’s responsibility begins and ends only at designated pickup and drop-off points and times.

11. FEES, DISCOUNTS, PROMOTIONS, CREDITS, REFUNDS & FREEZE POLICY

All fees must be paid in accordance with Academy requirements.

Enrollment, registration, membership, administration, assessment, event, camp, federation, and related fees are non-refundable unless expressly approved by Academy Management.

Refund Policy

If a participant withdraws at least seven (7) calendar days before the first scheduled session, a refund of fifty percent (50%) of the applicable package fee may be issued.

No refunds shall be issued within seven (7) calendar days of the first scheduled session or after the first scheduled session has commenced.

Any refund exception shall require written approval from Academy Management.

Verbal approvals shall not be valid.

Discounts & Promotions

Discounts, promotions, scholarships, loyalty benefits, referral incentives, sibling discounts, partner discounts, early renewal offers, and special pricing programs are offered at the sole discretion of the Academy.

Only one promotional offer may be applied unless otherwise approved in writing.

Discounts shall not apply retroactively.

All discounts are conditional upon completion of the enrolled package or program.

Where a refund, credit, transfer, freeze adjustment, or exception is approved, the Academy reserves the right to recalculate fees using its standard published rates before determining any refund, credit, or adjustment.

Any exception granted in one case shall not create a precedent.

Class Freeze Policy

Medical freeze requests require an official medical report indicating inability to participate and expected recovery period.

Travel freeze requests require submission of outbound and return flight tickets.

Freeze requests must be submitted before or during the absence period and shall not be applied retroactively.

Freeze requests shall only be considered for absences of fourteen (14) consecutive calendar days or more.

The total combined freeze period shall not exceed sixty (60) calendar days within any twelve-month period unless approved in writing by Academy Management.

All frozen classes must be utilized within the participant’s current enrolled package or term.

Unused frozen classes automatically expire at the end of the enrolled package or term without refund, credit, or compensation.

12. SCHEDULE, VENUE, COACH & PROGRAM CHANGES

The Academy reserves the right to modify:

Schedules

Venues

Facilities

Coaches

Programs

Session formats

Class composition

Training methods

for operational, safety, regulatory, technical, or business reasons.

Such changes shall not constitute grounds for refunds, credits, cancellations, compensation, or contract termination.

13. SUSPENSION, TERMINATION & RIGHT TO REFUSE SERVICE

The Academy may suspend or terminate participation without refund where:

Fees remain unpaid.

Policies are breached.

Conduct is inappropriate.

Safety concerns arise.

Continued participation is deemed contrary to the interests of the participant, other participants, staff, or the Academy.

The Academy reserves the right to refuse future services, renewals, transfers, participation, assessments, competitions, camps, events, or enrollments.

14. UNIFORMS, EQUIPMENT & PARTICIPATION REQUIREMENTS PROPERTY

Participants must comply with all Academy requirements relating to uniforms, personal equipment, apparatus, protective gear, training materials, safety equipment, and any other items designated by the Academy for participation in its programs and activities.

Participants are responsible for obtaining, maintaining, and bringing the required uniform, equipment, apparatus, protective gear, and training materials necessary for participation.

The Academy reserves the right to determine whether a participant's uniform, equipment, appearance, safety gear, or preparation meets the standards required for participation.

Where a participant attends without the required uniform, equipment, apparatus, protective gear, or other mandatory participation requirements, the Academy may, at its sole discretion:

Restrict participation in part or all of the session.

Require the participant to observe rather than actively participate.

Exclude the participant from specific activities, exercises, assessments, performances, competitions, sparring sessions, demonstrations, or events.

Remove the participant from the session where safety, operational, educational, or disciplinary concerns exist.

No refund, credit, make-up session, replacement session, compensation, or fee adjustment shall be provided where participation is restricted or denied due to failure to comply with Academy uniform, equipment, safety, or participation requirements.

Participants shall be responsible for any loss of, damage to, or misuse of Academy-owned equipment, facilities, apparatus, training aids, uniforms, or property caused intentionally, negligently, or through misconduct.

The Academy shall not be responsible for any loss, theft, damage, or deterioration of personal property brought onto Academy premises or used during Academy activities.

Repeated failure to comply with Academy uniform, equipment, safety, appearance, or participation requirements may result in disciplinary action, temporary suspension, removal from activities, restriction from assessments or competitions, or termination of enrollment at the Academy's discretion.

15. MEDIA, PHOTOGRAPHY, RECORDING, SOCIAL MEDIA & REPUTATION

The Academy may photograph, record, or film participants for operational, educational, promotional, marketing, training, and administrative purposes.

Parents may opt out through written notice submitted before participation.

Parents, participants, visitors, and guests may not record, photograph, livestream, publish, distribute, or share training sessions, coaching methods, meetings, participant information, or Academy operations without prior Academy approval.

The Academy reserves the right to request removal of unauthorized content.

Parents and participants shall not publish false, misleading, defamatory, abusive, confidential, or reputation-damaging statements regarding the Academy, its employees, coaches, participants, or operations.

Nothing in this clause restricts lawful reporting to competent authorities.

Parents and participants shall not create, administer, or represent unofficial groups, committees, associations, or communication channels on behalf of the Academy without the Academy's prior written approval.

16. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Academy's programs, methodologies, training systems, lesson plans, curricula, assessments, choreography, routines, dances, performances, competition programs, music edits, artistic works, instructional materials, videos, photographs, graphics, publications, digital content, documents, templates, worksheets, event concepts, camp programs, coaching materials, athlete development programs, technical materials, branding, logos, trademarks, and any other materials, content, systems, or works created, developed, adapted, commissioned, delivered, or used by the Academy shall remain the exclusive property of the Academy.

Enrollment, participation, attendance, payment of fees, receipt of services, competition preparation, choreography fees, private coaching fees, camp fees, event fees, or any other payments shall not transfer ownership of any intellectual property rights to any participant, parent, guardian, visitor, third party, or organization.

The Academy reserves all rights, title, and interest in its intellectual property, whether existing now or developed in the future, including any improvements, adaptations, modifications, enhancements, or derivative works created during the course of Academy activities, programs, services, events, camps, competitions, assessments, or training.

17. PRIVACY & DATA PROTECTION

The Academy shall process personal information in accordance with applicable UAE laws.

Personal information may be collected, stored, processed, and used for operational, administrative, safety, legal, educational, and service delivery purposes.

The Academy may retain records for a period deemed necessary to satisfy operational, legal, accounting, regulatory, insurance, or safeguarding requirements.

18. ELECTRONIC COMMUNICATIONS & ACCEPTANCE

The Academy may communicate through WhatsApp, SMS, email, applications, websites, social media platforms, and other electronic channels.

Parents are responsible for maintaining accurate contact details.

Electronic acceptance, online registration, digital signatures, payment of fees, WhatsApp confirmations, email confirmations, participation in activities, or continued use of Academy services shall constitute acceptance of this Agreement.

Official Communications

The Academy may communicate with participants and parents through WhatsApp, SMS, email, mobile applications, websites, social media platforms, communication portals, and other electronic channels.

Only communication groups, communities, channels, or platforms created or authorized by the Academy shall be considered official Academy communication channels.

Group Communications

The Academy may use group communication platforms, including WhatsApp Communities, WhatsApp Groups, broadcast lists, and similar communication tools, for operational, administrative, educational, event-related, safety, and informational communications.

Participants and parents acknowledge that participation in such communication groups may make certain information, including names, profile photos, and contact numbers, visible to other group members in accordance with the settings and functionality of the relevant platform.

The Academy shall not be responsible for the privacy practices, actions, communications, or conduct of third-party platform providers or other group participants.

Communication Conduct

Participants and parents shall use Academy communication platforms responsibly and shall not use such platforms for harassment, advertising, solicitation, unauthorized promotions, dissemination of false information, or any activity that may disrupt Academy operations.

Removal from Communication Groups

The Academy reserves the right to add, remove, restrict, mute, or manage participants within Academy communication channels as deemed necessary for operational, administrative, safeguarding, or disciplinary reasons.

19. FORCE MAJEURE

The Academy shall not be liable for delays, interruptions, cancellations, venue changes, schedule changes, or service disruptions resulting from events beyond its reasonable control including governmental actions, public health emergencies, war, civil unrest, natural disasters, utility failures, transportation disruptions, venue closures, or force majeure events.

Where feasible, the Academy may provide alternative arrangements, make-up sessions, credits, online instruction, or substitute services.

20. GOVERNING LAW & DISPUTE RESOLUTION

This Agreement shall be governed by the laws of the United Arab Emirates.

The parties shall first attempt to resolve disputes amicably through good-faith discussions.

Where permitted by law, mediation or arbitration may be pursued before court proceedings.

Any dispute not otherwise resolved shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.

21. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties and supersedes prior discussions, representations, advertisements, brochures, social media posts, verbal statements, presentations, or communications.

Any amendment, exception, waiver, credit, refund, discount, accommodation, or special arrangement shall only be valid if approved in writing by Academy Management.

If a bilingual version exists, the English version shall prevail in the event of inconsistency unless otherwise required by applicable law.